Privacy Policy

Information we collect

When you request service or contact us through the Site, we collect the information you provide so we can schedule and perform the work. This may include:

• your name
• your phone number
• your email address
• the service address
• details about the service you need, including any notes or photos you choose to send
• your communication preferences, including whether you agree to receive text messages

The Site itself sets no cookies of its own and runs no advertising trackers. Our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) to keep the Site secure and available.

How we use information

We use the information we collect to:

• schedule, confirm and perform the services you request
• send you appointment confirmations, reminders and scheduling updates
• send estimates, invoices and receipts
• respond to your questions and requests
• keep accurate records of the work we do for you
• protect the Site and our business from fraud and misuse
• comply with legal obligations

Service providers

We use Servgrow (servgrow.com), a field service management platform, to schedule work, manage customer records and send confirmations, reminders, estimates, invoices and other communications on our behalf. Servgrow processes your information only to provide those services to Royal Windows and Gutters and does not use it for its own marketing. Sharing information with a service provider that acts on our behalf is not sharing for marketing purposes.

Our website hosting provider processes standard server logs for us on the same basis.

Mobile phone number collection and text messaging

These terms outline how Royal Windows and Gutters collects, uses, and safeguards mobile phone numbers for text message communications, in compliance with applicable laws and regulations.

Data collection and use

On our website, Royal Windows and Gutters collects mobile phone numbers solely for the purpose of sending text message communications related to our services, updates, reminders, notifications, and offer communications. We strictly use this information to provide you with relevant and timely updates, appointment reminders, communications on specials, and important service notifications. Your mobile number is only used for communications that you have opted in to receive, ensuring that we respect your preferences at all times.

In practice that means appointment confirmations and reminders, scheduling updates, estimates and invoices, replies to questions you send us.

Data protection and sharing

Royal Windows and Gutters maintains strict privacy policies to protect the personal information of our users obtained for text message communications. This information is never sold, rented, released, or traded to others without prior consent or legal obligation. We guarantee that it will never be shared with third parties for marketing purposes.

Mobile phone numbers and SMS opt-in consent collected through this website or our booking forms will not be shared with third parties or affiliates for marketing or promotional purposes.

User rights and opt-out instructions

Your privacy is our priority, and you have the right to control the communications you receive. If you wish to opt out of receiving further text messages, please follow these instructions:

Text message opt-out: if you are receiving text messages from us and wish to stop receiving them, simply respond with either "STOP" or "UNSUBSCRIBE" to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or contact us at (253) 242-3673 or office@royalwindowsandgutters.com.
• Consent to receive text messages is not a condition of purchase.

Data security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your mobile phone number and related data is limited to authorized personnel who require this information to perform their job responsibilities, and all employees are bound by confidentiality obligations.

Compliance and policy updates

We continuously review our practices to ensure compliance with all applicable laws and regulations regarding personal data protection and privacy. This policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via our website or through direct notification.

Carriers

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Contact information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us immediately at Royal Windows and Gutters, (253) 242-3673 or office@royalwindowsandgutters.com.

By using our text message services, you agree to the terms outlined in this Privacy Policy. Your continued engagement is a testament to our commitment to your privacy and satisfaction.

How we share information

We do not sell personal information. Outside of the text messaging data described above, which is never shared for marketing purposes, we disclose information only:

• to service providers that act on our behalf and only for the purposes described in this policy, such as Servgrow and our hosting provider
• when required by law, subpoena or court order, or to respond to a lawful request from a public authority
• to protect the rights, property or safety of our business, our customers or others
• with your direction or consent

The text messaging data described in the section above is excluded from every form of disclosure listed here except where the law requires it.

Data retention and security

We keep customer records for as long as needed to provide service, maintain our business records and meet legal requirements. We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• Text messages: reply STOP to any message to stop receiving texts. Reply HELP for help.
• Your information: contact us at office@royalwindowsandgutters.com or (253) 242-3673 to review, update or ask us to delete the information we hold about you. We will respond within a reasonable time and may need to verify your identity first.

Children's privacy

The Site is intended for adults arranging services for their home or business. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of the page shows when it was last changed. Continued use of the Site after a change means you accept the updated policy.

Contact us

Questions about this Privacy Policy or your information can be sent to Royal Windows and Gutters:

• Phone: (253) 242-3673
• Email: office@royalwindowsandgutters.com
• Address: 17033 SE 270th Pl #7205, Covington, WA 98042
• Website: https://www.royalwindowsandgutters.com