Terms of Service

Use of the Site

You may use the Site to learn about our services, request an appointment and contact us. You agree not to misuse the Site, interfere with its operation, attempt to access it by any means other than the interface we provide, or use it for any unlawful purpose.

Online booking requests

Submitting the booking form sends us a request for service. An appointment is confirmed only when we confirm it with you by phone, text or email. Availability, scope of work and pricing are confirmed directly with you before work begins.

Booking requests are collected through Servgrow, the scheduling platform we use to run our business. Your information is handled as described in our Privacy Policy.

Text Messaging (SMS) Terms

These Terms of Service outline our business terms, and how Royal Windows and Gutters collects, uses, and safeguards mobile phone numbers for text message communications, in compliance with applicable laws and regulations.

Program name: Royal Windows and Gutters.

Data collection and use

On our website, Royal Windows and Gutters collects mobile phone numbers solely for the purpose of sending text message communications related to our services, updates, reminders, notifications, and offer communications. We strictly use this information to provide you with relevant and timely updates, appointment reminders, communications on specials, and important service notifications. Your mobile number is only used for communications that you have opted in to receive, ensuring that we respect your preferences at all times.

In practice that means appointment confirmations and reminders, scheduling updates, estimates and invoices, replies to questions you send us.

Data protection and sharing

Royal Windows and Gutters maintains strict privacy policies to protect the personal information of our users obtained for text message communications. This information is never sold, rented, released, or traded to others without prior consent or legal obligation. We guarantee that it will never be shared with third parties for marketing purposes.

Mobile phone numbers and SMS opt-in consent collected through this website or our booking forms will not be shared with third parties or affiliates for marketing or promotional purposes.

User rights and opt-out instructions

Your privacy is our priority, and you have the right to control the communications you receive. If you wish to opt out of receiving further text messages, please follow these instructions:

Text message opt-out: if you are receiving text messages from us and wish to stop receiving them, simply respond with either "STOP" or "UNSUBSCRIBE" to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or contact us at (253) 242-3673 or office@royalwindowsandgutters.com.
• Consent to receive text messages is not a condition of purchase.

Data security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to your mobile phone number and related data is limited to authorized personnel who require this information to perform their job responsibilities, and all employees are bound by confidentiality obligations.

Compliance and policy updates

We continuously review our practices to ensure compliance with all applicable laws and regulations regarding personal data protection and privacy. This policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via our website or through direct notification.

Carriers

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Contact information

If you have any questions or concerns about this Terms of Service or our data practices, please contact us immediately at Royal Windows and Gutters, (253) 242-3673 or office@royalwindowsandgutters.com.

By using our text message services, you agree to the terms outlined in this Terms of Service. Your continued engagement is a testament to our commitment to your privacy and satisfaction.

Intellectual property

The text, images, logos and design of the Site belong to Royal Windows and Gutters or are used with permission. You may view and print pages for your personal, non-commercial use. Any other use requires our written permission.

Third-party links and services

The Site may link to or embed third-party websites and services, including our online booking form and customer portal. We are not responsible for the content or practices of third parties, and their own terms and privacy policies apply to your use of them.

No warranties

The Site is provided "as is" and "as available". We make no warranties of any kind about the Site, its availability, or the accuracy or completeness of its content, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Information on the Site is general and does not replace an on-site assessment.

Limitation of liability

To the fullest extent permitted by law, Royal Windows and Gutters and its owners, employees and contractors are not liable for any indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, the Site. Nothing in these Terms limits liability that cannot be limited under applicable law. Services we perform are governed by the estimate, invoice or agreement for that work, not by these Terms.

Governing law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of law rules. Any dispute about the Site will be brought in the state or federal courts located in Washington.

Changes to these Terms

We may update these Terms from time to time. The effective date at the top of the page shows when they were last changed. Continued use of the Site after a change means you accept the updated Terms.

Contact us

Questions about these Terms can be sent to Royal Windows and Gutters:

• Phone: (253) 242-3673
• Email: office@royalwindowsandgutters.com
• Address: 17033 SE 270th Pl #7205, Covington, WA 98042
• Website: https://www.royalwindowsandgutters.com